Over the last three years, Alabama 811 has added Damage Prevention Coordinator positions to allow for more direct interaction and support for our members and those using the services of the 811 system. We have three Damage Prevention Coordinators who have been assigned to regional areas of the
state.
The initial focus of our Damage Prevention Coordinator position was to conduct member visits. The intent of these meetings is to have face-to-face meeting with members to review their contact information, positive response usage, enforcement procedures, educational functions, etc. These member visits have been very productive to build even stronger relationships with our members. We want to ensure that we are meeting the needs of our members, supporting their in-house damage prevention programs and supporting issues they may have in the field.
Over these three years there have been over 700 visits for both members and non-members. Moving forward, the plan is to meet with at least 35% of our members annually.
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