As we approach the midpoint of 2025, I want to take a moment to reflect on Texas811’s progress and provide an update on the state of the organization. I am pleased to report that we are in a strong position with several key initiatives advancing successfully. Our technology roadmap remains a top priority. The development of our new state-of-the-art mobile app is progressing well. This next-generation platform is designed to enhance the user experience, streamline ticket submission, and offer new tools that make damage prevention simpler and more intuitive for all stakeholders. We are currently in advanced testing and remain on schedule for release later this year.
One of the most exciting achievements this year has been the successful implementation of our fiber optic sensing program. This cutting-edge technology is already delivering value by providing real-time monitoring and improving situational awareness along critical infrastructure corridors. Early results indicate meaningful gains in safety and operational efficiency, and we look forward to expanding its deployment in partnership with our members.
Our new contact center enhancements, powered by AWS, are currently in the planning phase. This initiative focuses on bringing greater reliability, scalability, and performance to our operations. Once implemented, these enhancements will enable us to optimize call handling and deliver an improved support experience for callers and excavators across Texas.
We are excited to announce the upcoming Texas811 Dig Clinic. This innovative space will feature excavator and locator simulators, providing hands-on training and education opportunities for industry professionals and the public. The Dig Clinic is scheduled to open later this year and will serve as a vital resource for promoting best practices and enhancing safety awareness in damage prevention.
In closing, I want to express my gratitude to each of you for your ongoing support. Texas811 remains committed to being an industry leader in damage prevention and technology innovation, and none of this would be possible without your partnership.
Comments