Welcome to 2025. I would like to start by thanking all the employees at Tennessee 811. Their hard work, dedication, and commitment to Customer Experience is a very important part of providing damage prevention for the state of Tennessee.
2024 was another record ticket volume year with 1,077,815 tickets. Fifteen new utilities joined our service to assist in protecting their underground facilities from excavation damage. Believe it or not, there are still approximately 45 utilities that are not members of Tennessee 811. Our Liaison staff communicate with them regularly to encourage their participation.
As most of our readers are aware, Tennessee 811 is always actively working to change and improve our state’s Underground Utility Damage Prevention Act. The Act dictates the responsibilities that all stakeholders have related to preventing damage to underground facilities. You will typically read in this magazine about our proposed efforts and our successful accomplishments. We have a strong support group of utility members, excavators, and the enforcement board. We all work together to determine what are the most important changes and improvements to promote damage prevention. Passing legislation is no easy task, but we have been successful due mostly to the efforts and collaboration of our stakeholders.
Tennessee 811 did not propose any legislative changes this year. We are working with our stakeholders to create a legislative agenda with proposed improvements and changes to be introduced in 2026. We always encourage our readers to get involved and let your voice be heard.
2025 is starting out to be another busy year. We expect another record ticket volume year. Tennessee 811 is working on several projects and programs that will assist our stakeholders and help promote damage prevention. Please remember to visit our website (www.tenn811.com) for helpful tools and information.
Thank you for your continued support and efforts to make Tennessee a safer place.