I want to take a moment to reflect on our shared successes in2024 and the progress we’ve made together. This past year has been a testament to the dedication, innovation, and collaboration that define Texas811 and the broader damage prevention community. We saw unprecedented participation from our members, industry partners, and communities. Increased collaboration led to greater safety awareness and improved excavation practices statewide. This year marked a major leap forward in excavation safety with the integration of fiber optic sensing technology into the One Call system. Through our partnership with Centerpoint and LUNA Innovations, we successfully tested a system that detects unauthorized digging in real-time and alerts utility operators for rapid intervention. Additionally, our enhancements to our core 811 system, GeoCall, has made the process of submitting a locate request both faster and safer than previous versions. Our training programs, workshops, and industry events reached more professionals than ever before. By equipping excavators, utility operators, and stakeholders with the latest best practices, we continue to reduce incidents and promote a culture of safety.
Building on the momentum of 2024, we are committed to driving further innovation and collaboration. Texas811 will enhance stakeholder support by integrating AI-driven solutions like Amazon Q into its call center operations. This initiative will streamline call handling, reduce wait times, and improve accuracy, ensuring that excavators, utility operators, and homeowners receive faster, more reliable assistance while maintaining the high level of service and personal engagement that Texas811 is known for. Expanding our public awareness campaigns to include direct community access to our 811 center will continue to highlight the importance of safe digging practices and damage prevention in a new way—hands on learning and community education. Texas811 will launch a state-of-the-art mobile app designed to revolutionize the locate request process with an entirely new approach. This innovative app will feature an intuitive, user-friendly interface that allows excavators, contractors, and homeowners to submit locate requests in just a few taps.
As always, our success is driven by you, our dedicated members and industry partners. Your commitment to safety, accountability, and innovation has made 2024 a tremendous success, and I am excited for what we will accomplish together in 2025.
Thank you for your hard work and dedication. Let’s continue making Texas a leader in damage prevention and safety.